POLICIES OF K' LUXE SCENTS & CO.

K'LUXE SCENTS & CO. CANDLE POLICIES

At K'Luxe Scents & Co., our commitment is to provide our valued customers with a transparent, gratifying, and satisfying shopping experience. Please review our store policies outlined below for a comprehensive understanding, and don't hesitate to contact us if you have any inquiries.

1. Ordering and Payment:

• Order Placement: All orders can be placed through our online store.

• Payment Options: We accept major credit cards and secure payment methods for your convenience.

• Order Confirmation: You will receive an order confirmation email after your purchase.

2. Shipping:

• Processing Time: Orders are processed within 1-3 business days.

• Shipping Options: We offer a variety of shipping methods to choose from.

• Tracking Information: Tracking details will be provided so you can monitor your shipment's progress.

3. Returns and Exchanges:

• Satisfaction Guaranteed: We stand by the quality of our candles. If you're not satisfied, contact us within 14 days of receiving your order.

• Return Process: Please reach out to our customer support for return or exchange inquiries.

• Refunds: Refunds will be issued upon return receipt and inspection.

4. Quality Assurance:

• High-Quality Products: We take pride in our candles' quality and use premium, non-diluted oils.

• Scent Guarantee: Our candles are highly scented for an exceptional fragrance experience.

• Clean Burn: Our 100% cotton wick ensures a clean, non-polluting burn.

5. Handcrafted Excellence:

• Small Batches: Each candle is hand-poured in small batches to maintain superior quality.

• Made in the USA: We proudly create and ship our candles from the heart of the USA.

6. Burn Time:

• Long-Lasting Enjoyment: Our candles offer a burn time of 45-55 hours, ensuring an extended and delightful experience.

At K'Luxe Scents & Co., we prioritize your satisfaction and trust. Our policies are designed to make your shopping experience exceptional. If you have any questions or need assistance, please feel free to contact us. Thank you for choosing K'Luxe Scents & Co. for your candle needs.